Google Analytics for the Self-Service Portal

By TOPdesk

Analyse how your end-users are using the Self-Service Portal with a Google Analytics dashboard.

Price Free
TOPdesk version 11.08.016
Hosting availability SaaS, Continuous deployment, On-premises on Virtual Appliance
Consultancy Not required
TOPdesk or unknown
TOPdesk or unknown
KI 14695

Description

If set up properly, a Self-Service Portal can have a lot of value to your customers and especially their end-users. It is a knowledge base, customer portal and service catalogue in one. It is a place where end-user should be able to quickly find what they need, when they need it – without the help of the service desk. This helps end-user solve their own problems which in the end saves the operators at the service desk valuable time. Time which they can then spend on solving the more critical issues.

Much time can go into setting up an effective Self -Service portal that serves your customers just right. In the end you want to make sure that your users can actually find what they are looking for. That the knowledge you provide is actually being used and get an understanding what pages are actually get visited.

Benefits

The integration with Google Analytics can help you get this information and displays it in a fully customizable dashboard. Also to support GDPR laws on the TOPdesk side,  the integration comes with cookie consent banner and the possibility to include a company privacy policy. Its easy to set up in just a few steps.

The data includes:

  • Unique Self-Service portal visits
  • Page views
  • Session times
  • Navigation flow visualisation
  • Type of browser
  • Type of OS

How to get it?

Contact your Customer Success Manager or TOPdesk support to activate it for your instance.