Feedback Solution

By TOPdesk

Solution to support unauthenticated feedback in TOPdesk

Price Paid
TOPdesk version TOPdesk november 2017
Hosting availability SaaS, Continuous deployment
Consultancy Required

Description

Better insight in the provided service

The TOPdesk feedback solution provides you with insight in how customers experience the service you provided by sending the customer a small questionnaire. No authentication is required to fill in this questionnaire.

How does it work?

At the moment you decide (for example at completion or closure) the customer receives an e-mail with a link to a questionnaire. The results of the questionnaire can be saved to optional search lists and memo fields.
The solution supports incidents and changes.
With standard reporting functionality reports can be created on the values in optional search lists.
The questionnaire can be customized in content and layout (colors and company logo) in some extent during implementation.

Why should I use it?

  • Get more insight in your the way your service is experienced by your customers
  • Easier to react proactively to unhappy customers
  • Direct feedback for your operator
  • Ability to create advanced reports by using OData.

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