Wallboard

Solution created by Favodesk

Optimize your service desk with a real-time TOPdesk wallboard, providing live data on incidents, changes, and more.

Price Free
TOPdesk version Essential, Engaged, Excellent
Hosting availability SaaS, On-premises on Virtual Appliance
Consultancy Not required
Available languages English
Region availability Worldwide
https://www.favodesk.com
sales@favodesk.com

Description

Unlock the full potential of your service desk with the TOPdesk Wallboard. Say goodbye to constantly refreshing your TOPdesk environment to stay updated. The TOPdesk Wallboard integrates seamlessly with TOPdesk’s API, providing real-time updates that keep you informed every minute.Imagine having a live dashboard of your service desk at your fingertips. With the TOPdesk Wallboard, you can visualize your data in real-time using counters, charts, tables, feedback, text, and time cards. No more delays or outdated information—just the latest data, so your team can make quick, informed decisions.

The TOPdesk Wallboard isn’t just powerful; it’s also incredibly user-friendly. It integrates smoothly with most TOPdesk modules, offering a comprehensive view of your operations and making your workflows more efficient. Plus, you can customize the layout and design to match your organization’s branding, creating an interface that’s both intuitive and visually appealing.  Whether you’re a small team or a large organization, the TOPdesk Wallboard scales to meet your needs. Its flexible design grows with you, ensuring it remains an invaluable tool as your service desk operations expand.

Security and reliability are at the core of the TOPdesk Wallboard. As a standalone Windows app, it connects directly to TOPdesk without requiring additional platforms or hosting, safeguarding your data and ensuring uninterrupted service. Transform your service desk with the TOPdesk Wallboard. Enjoy real-time updates and seamless integration, and ensure your team always has the most current information. Visit www.favodesk.com/apps/topdesk-wallboard for more information and take the first step towards a more efficient and effective service desk.

Benefits integration:

  • Real-time Monitoring: Always stay up to date with live data from TOPdesk, ensuring immediate awareness of important metrics.
  • Enhanced Visibility: Visualize your service desk’s performance on a large display, keeping your team informed and motivated.
  • Customizable Display: Tailor the wallboard to show the data that matters most to your organization, whether it’s ticket statuses, SLA performance, or other KPIs.
  • Improved Efficiency: Keep your team engaged and focused with clear, real-time information that highlights achievements and areas for improvement.
  • Effortless Integration: The FavoDesk Wallboard app is easy to set up and integrates seamlessly with TOPdesk, eliminating the need for manual data transfers or additional tools.

Explanation integration:
The FavoDesk Wallboard app uses the TOPdesk API for direct, real-time data extraction and display of KPIs, tickets, and essential information on a customizable wallboard. Unlike PowerBI, it uses the TOPdesk API for targeted data retrieval, reducing the load on TOPdesk and enabling more frequent updates.

Screenshots:

Pricing details:
– Integration costs: free
– Subscription: monthly (between 50 and 300 euro depending on size and needs)
– More info: https://favodesk.com/pricing 

Consultancy: 
– Partner consultancy needed: No, plug & play
– Consultancy services available on request

Additional requirements:
None

Which TOPdesk modules are needed:
– Incident Management, or
– Change Management, or
– Operations Management

Required TOPdesk version:
– Tested on version TOPdesk 13 or higher (SaaS)

Available languages:
English

Support details:
Partner support contact details: support@favodesk.com

Region availability:
All regions / worldwide

Limitations of the solution:
The Wallboard displays a single overview at a time. For more in depth management reporting, which doesn’t require data refreshes as often, we recommend using a reporting tool like PowerBI.