FAQ Chatbot

By Ask Roger!

Create smart FAQ chatbot that help customers to achieve their answers even better and faster. A fast, convenient service that feels personal and only provide relevant answers. In the channel that your customer prefers to use, on the background fully integrated into Teams.

This solution is an Action Sequence. TOPdesk's Action Sequences make it possible to integrate with other tools that have a REST API, without the need for programming. Find out more here.
Price Paid
TOPdesk version TOPdesk 8 and up
Hosting availability SaaS
Consultancy Required
Additional requirements Microsoft Teams

Description

Create smart FAQ chatbot that help customers to achieve their answers even better and faster. A fast, convenient service that feels personal and only provide relevant answers. In the channel that your customer prefers to use, on the background fully integrated into Teams.

Agents often get the same questions. Chatbots work efficiently with employees. By supporting the experienced work, you’ll have more time to be proactive and to carry out more personal tasks. Still an agent necessary? Route directly to the right person who is has the right information. You create optimal
customer and employee satisfaction.

Benefits of the FAQ- chatbot

  • Improved customer happiness
  • Helping customers 24/7 with their questions
  • Customer gets an immediate answer or an abbreviated agent queues
  • More personalized service
  • Self-service for 80% of all questions
  • Increased NPS score
  • Upload your FAQ data base easily by excel, website link etc.

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