Description
What is Ebbot Lite?
Ebbot Lite is the starter package for organizations that want to improve their service experience in TOPdesk without the complexity of full AI automation. It combines Ebbot’s Live chat tool and essential TOPdesk integrations to make service interactions smoother.
Key features
- Embedded chat widget for website & TOPdesk SSP
- Real-time live chat translations across 100+ languages
- Smart routing and basic triage of incoming requests
- Automatic ticket creation in TOPdesk from chat conversations
- Built-in access to TOPdesk user and asset information
- AI insights into recurring topics and conversation volumes
Who is Ebbot Lite for?
Ebbot lite is perfect for organizations with clear support patterns who want to boost productivity and user experience, while keeping things simple.
On the excellent tier? Then Ebbot Lite is already included in your TOPdesk package at no extra cost. Please contact your TOPdesk account manager to get started.
More information:
Ebbot AI Lite
Ebbot AI Lite
Seamless
Scale into the full Ebbot AI Suite at any time to add AI Agents, advanced automation, and deeper insights. Explore Ebbot AI Suite here.