Reach a new level of efficiency with Ebbot’s Smart Live Chat.
The user-friendly live chat platform makes it easy for your support team to handle multiple chats, utilize helpful power-ups, and integrate with TOPdesk seamlessly – without leaving the chat. With Ebbot’s Smart Live Chat, you’ll deliver a superior support experience for your end-users while making the work of your service operators more enjoyable and manageable than ever before.
All the features you’ve ever wanted in a live chat:
- Live translations
- Customizable chat widget
- Quick-reply templates
- Automated triggers
- Powerful analytics
- Smart scheduling
- Seamless handover from chatbot to human
- Cut response times
- Juggle more chats per service operator
- Auto-translate chat conversations in real-time
- Create & update tickets without leaving the chat
- Quickly identify the user
Integration with TOPdesk
As a TOPdesk Gold Partner, Ebbot offers complete and seamless integration of the Live chat into the TOPdesk self-service portal.
Integration possibilities include:
- Create and update tickets
Enable live service operators to create, update, or escalate tickets without leaving the conversation.
- Asset management
Easily access and link information from different asset cards and templates to an incident.
- User identification
Since the live chat is fully integrated into the self-service portal – users are already identified. This means that conversations can be designed based on already-known information, and all information linked to a person is available for the service operator.
On the excellent tier?
Great news! Ebbot’s Smart Live Chat is included in your TOPdesk package at no extra cost. Please contact your TOPdesk account manager to get started.
Ebbot also offer a AI Chatbot solution that works together harmoniously with the Smart Live Chat. For further information on the AI Chatbot solution, visit the marketplace page here.