Description
Reach a new level of efficiency with Ebbot’s Smart Live Chat.
The user-friendly live chat platform makes it easy for your support team to handle multiple chats, utilize helpful power-ups, and integrate with TOPdesk seamlessly – without leaving the chat. With Ebbot’s Smart Live Chat, you’ll deliver a superior support experience for your end-users while making the work of your service operators more enjoyable and manageable than ever before.
All the features you’ve ever wanted in a live chat:
- Customizable chat widget
- Quick-reply templates
- Automated triggers
- Powerful analytics
- Smart scheduling
- Seamless handover from chatbot to human
Key benefits:
- Cut response times
- Juggle more chats per service operator
- Create & update tickets without leaving the chat
- Quickly identify the user
Integration with TOPdesk
As a TOPdesk Gold Partner, Ebbot offers complete and seamless integration of the Live chat into the TOPdesk self-service portal.
Integration possibilities include:
- Create and update tickets
Enable live service operators to create, update, or escalate tickets without leaving the conversation. - Asset management
Easily access and link information from different asset cards and templates to an incident. - User identification
Since the live chat is fully integrated into the self-service portal – users are already identified. This means that conversations can be designed based on already-known information, and all information linked to a person is available for the service operator.
Ebbot also offer a AI Chatbot solution that works together harmoniously with the Smart Live Chat. For further information on the AI Chatbot solution, visit the marketplace page here.