Ebbot – Smart Live Chat

Solution created by Ebbot

Ebbot’s Smart Live chat Gold Partner Solution is fully integrated into the TOPdesk self-service portal.

Price Paid
Hosting availability SaaS, On-premises on Virtual Appliance
Consultancy Optional
Additional requirements The integration requires api access to incidents(POST) and knowledge base api, if articles should be searchable.
Region availability Global
KI 16333


Reach a new level of efficiency with Ebbot’s Smart Live Chat.

The user-friendly live chat platform makes it easy for your support team to handle multiple chats, utilize helpful power-ups, and integrate with TOPdesk seamlessly – without leaving the chat. With Ebbot’s Smart Live Chat, you’ll deliver a superior support experience for your end-users while making the work of your service operators more enjoyable and manageable than ever before.

All the features you’ve ever wanted in a live chat:

  • Customizable chat widget
  • Quick-reply templates
  • Automated triggers
  • Powerful analytics
  • Smart scheduling
  • Seamless handover from chatbot to human

Key benefits:

  • Cut response times
  • Juggle more chats per service operator
  • Create & update tickets without leaving the chat
  • Quickly identify the user

Integration with TOPdesk

As a TOPdesk Gold Partner, Ebbot offers complete and seamless integration of the Live chat into the TOPdesk self-service portal. 

Integration possibilities include:  

  • Create and update tickets
    Enable live service operators to create, update, or escalate tickets without leaving the conversation.
  • Asset management
    Easily access and link information from different asset cards and templates to an incident. 
  • User identification
    Since the live chat is fully integrated into the self-service portal – users are already identified. This means that conversations can be designed based on already-known information, and all information linked to a person is available for the service operator.


Ebbot also offer a AI Chatbot solution that works together harmoniously with the Smart Live Chat. For further information on the AI Chatbot solution, visit the marketplace page here.