Ebbot – AI Chatbot

Solution created by Ebbot

Ebbot’s AI Chatbot Gold Partner Solution is fully integrated into the TOPdesk self-service portal.

Price Paid
Hosting availability SaaS, On-premises on Virtual Appliance
Consultancy Optional
Additional requirements The integration requires api access to incidents(POST) and knowledge base api, if articles should be searchable.
https://ebbot.com
KI 16334

Description

Experience the next-generation AI Chatbot

Providing quick, hands-on help that meets customers’ or users’ expectations can be a real challenge. But not with Ebbot’s state-of-the-art AI chatbot: your ultimate solution to improve customer satisfaction, reduce support costs, and serve more customers.

Key features:

  • Natural language processing
  • Contextual understanding
  • Language support for 80+ languages
  • Drag-and-drop bot builder
  • Customizable styling
  • Automatic ticket creation
  • Smooth handover to human service operators
  • Fully collaborative with the Smart Live Chat
  • NEW! Fueled with generative AI*

Your new primary support line

Automation is good, but it doesn’t mean everything has to be automated. A more appropriate approach to automating support would be to see chatbots as an initial filter rather than a complete substitute for human interaction. Let the chatbot filter out and solve repetitive questions, while letting Live Chat handle the more complex queries. 

Key benefits:

  • Provide support 24/7 with conversations that feel like you’re talking to a real person.
  • Reduce repetitive tasks, freeing up your human support team to tackle the more complex issues. 
  • Dramatically reduce response times 
  • Improve the overall customer experience

 

*Ebbot’s AI Chatbot now comes supercharged with EbbotGPT, a proprietary generative AI model purpose-built for service. EbbotGPT equips your chatbot with greater intelligence, more natural language capabilities, and a streamlined approach to both development and maintenance. Integrating EbbotGPT with your support content ensures that the chatbot consistently delivers precise and relevant answers, making every customer interaction more effective and on-point. EbbotGPT’s service-centric features are complemented by its full GDPR compliance and secure hosting options in the EU, upholding the highest data protection standards. For further information about EbbotGPT, please reach out to your dedicated TOPdesk Account Manager.

Integration with TOPdesk

As a TOPdesk Gold Partner, Ebbot offers complete and seamless integration of the AI Chatbot into the TOPdesk self-service portal.

Integration possibilities include:  

  • Access to the knowledgebase
    Provide the chatbot with complete access to your knowledgebase while engaging with customers. This simplifies the chatbot’s ability to locate accurate information and enables faster assistance.
  • Creation of tickets directly in chat
    Enable the chatbot or your service operators to create, update, or escalate tickets without leaving the conversation.
  • Asset management
    Easily access and link information from different asset cards and templates to an incident. 
  • User identification
    Since the chatbot is fully integrated into the self-service portal – users are already identified. This means that conversations can be designed based on already-known information, and all information linked to a person is also available for the service operators.

 

Ebbot also offer a Smart Live Chat solution that works together harmoniously with the AI Chatbot. For further information on the Smart Live Chat solution, visit the marketplace page here.