Experience the next-generation AI Chatbot
Providing quick, hands-on help that meets customers’ or users’ expectations can be a real challenge. But not with Ebbot’s state-of-the-art AI chatbot: your ultimate solution to improve customer satisfaction, reduce support costs, and serve more customers.
- Natural language processing
- Contextual understanding
- Language support for 80+ languages
- Drag-and-drop bot builder
- Customizable styling
- Automatic ticket creation
- Smooth handover to human service operators
- Fully collaborative with the Smart Live Chat
Your new primary support line
Automation is good, but it doesn’t mean everything has to be automated. A more appropriate approach to automating support would be to see chatbots as an initial filter rather than a complete substitute for human interaction. Let the chatbot filter out and solve repetitive questions, while letting Live Chat handle the more complex queries.
- Provide support 24/7 with conversations that feel like you’re talking to a real person.
- Reduce repetitive tasks, freeing up your human support team to tackle the more complex issues.
- Dramatically reduce response times
- Improve the overall customer experience
Integration with TOPdesk
As a TOPdesk Gold Partner, Ebbot offers complete and seamless integration of the AI Chatbot into the TOPdesk self-service portal.
Integration possibilities include:
- Access to the knowledgebase
Provide the chatbot with complete access to your knowledgebase while engaging with customers. This simplifies the chatbot’s ability to locate accurate information and enables faster assistance.
- Creation of tickets directly in chat
Enable the chatbot or your service operators to create, update, or escalate tickets without leaving the conversation.
- Asset management
Easily access and link information from different asset cards and templates to an incident.
- User identification
Since the chatbot is fully integrated into the self-service portal – users are already identified. This means that conversations can be designed based on already-known information, and all information linked to a person is also available for the service operators.
Ebbot also offer a Smart Live Chat solution that works together harmoniously with the AI Chatbot. For further information on the Smart Live Chat solution, visit the marketplace page here.