Ebbot – AI Chatbot

Solution created by Ebbot

Ebbot’s AI Chatbot Gold Partner Solution is fully integrated into the TOPdesk self-service portal.

Price Paid
Hosting availability SaaS, On-premises on Virtual Appliance
Consultancy Optional
Additional requirements The integration requires api access to incidents(POST) and knowledge base api, if articles should be searchable.
KI 16334


Experience the next-generation AI Chatbot

Providing quick, hands-on help that meets customers’ or users’ expectations can be a real challenge. But not with Ebbot’s state-of-the-art AI chatbot: your ultimate solution to improve customer satisfaction, reduce support costs, and serve more customers.

Key features:

  • Natural language processing
  • Contextual understanding
  • Language support for 80+ languages
  • Drag-and-drop bot builder
  • Customizable styling
  • Automatic ticket creation
  • Smooth handover to human service operators
  • Fully collaborative with the Smart Live Chat

Your new primary support line

Automation is good, but it doesn’t mean everything has to be automated. A more appropriate approach to automating support would be to see chatbots as an initial filter rather than a complete substitute for human interaction. Let the chatbot filter out and solve repetitive questions, while letting Live Chat handle the more complex queries. 

Key benefits:

  • Provide support 24/7 with conversations that feel like you’re talking to a real person.
  • Reduce repetitive tasks, freeing up your human support team to tackle the more complex issues. 
  • Dramatically reduce response times 
  • Improve the overall customer experience

Integration with TOPdesk

As a TOPdesk Gold Partner, Ebbot offers complete and seamless integration of the AI Chatbot into the TOPdesk self-service portal.

Integration possibilities include:  

  • Access to the knowledgebase
    Provide the chatbot with complete access to your knowledgebase while engaging with customers. This simplifies the chatbot’s ability to locate accurate information and enables faster assistance.
  • Creation of tickets directly in chat
    Enable the chatbot or your service operators to create, update, or escalate tickets without leaving the conversation.
  • Asset management
    Easily access and link information from different asset cards and templates to an incident. 
  • User identification
    Since the chatbot is fully integrated into the self-service portal – users are already identified. This means that conversations can be designed based on already-known information, and all information linked to a person is also available for the service operators.


Ebbot also offer a Smart Live Chat solution that works together harmoniously with the AI Chatbot. For further information on the Smart Live Chat solution, visit the marketplace page here.