Description

What is Ebbot AI Suite?

The Ebbot AI Suite is the complete package for service automation in TOPdesk. It includes everything offered in Ebbot Lite – such as the Live Chat, routing, and native TOPdesk integrations – and extends it with advanced AI Agents, deeper insights and enterprise-grade scalability.

What’s included

Everything in Ebbot Lite, plus: 

• AI Agents – Powered by the AI engine EbbotGPT™, the agents handle repetitive frontline questions with human-like accuracy and in multiple languages.
• Deeper insights – Analytics to track AI agent performance, automation rates, conversation trends, and escalation points, enabling continuous improvement.
• Advanced controls – Topic management, hallucination safeguards, and retention settings for compliance and reliability.
• Enterprise scalability – Support for high-volume automation with modular workflows and deep TOPdesk integration.

Who is Ebbot AI Suite for?

Ebbot AI Suite is ideal for organizations that:

• Handle a high volume of repetitive support requests
• Want to improve service quality and efficiency while reducing costs
• Need a secure, EU-hosted AI solution integrated into TOPdesk
• Aim to empower agents with better tools and free them from routine work

Want to automate even more?

Ebbot AI Suite delivers powerful automation for everyday service needs. But for organizations that want to go even further – building tailored workflows, custom logic, or advanced integrations – the EbbotGPT™ API unlocks the full potential of Ebbot’s AI engine inside TOPdesk. 

Explore it here.