Description

Endless searching for customer data is a thing of the past

Do you shoot from window to window during an incoming phone call and panic when you don’t get your customer’s name correctly for the third time? With the TOPdesk telephony integration you get everything you need directly in view. This way you can make your phone calls relaxed and your customers will be helped quickly.

What are the benefits?

• Call directly from TOPdesk
• Customer details also visible to colleague after call forwarding
• Customer recognition based on telephone numbers
• Satisfied customers
• Higher productivity
• Improved availability
• More efficient work processes
• Higher service level during telephone contact

By using the innovative VoIPcube platform developed by Dstny, we can seamlessly link TOPdesk with your telephony environment. With this integration capability, for example, incoming calls are immediately shown the correct name, numbers and customer details from TOPdesk. With this functionality, you can answer the phone in a personalized way and searching for the correct customer data is a thing of the past. Customer satisfaction increases significantly without extra effort!