Digital Signing in TOPdesk with Sign

Solution created by TOPdesk.
Partner software required:

Connect Sign with TOPdesk to fast and secure completion of contracts, agreements and documents without unnecessary printing and scanning.

Price Free
Hosting availability SaaS, Continuous deployment, On-premises on Virtual Appliance
Consultancy Required
Additional requirements Sign from
Available languages Dutch, English, Japanese, German, French, Portuguese, Italian, Hungarian, Polish, Romanian and Slovakian
Region availability Worldwide


The classic method of signing documents is a time-consuming and costly process. Digital signing solves this problem, because there’s no need for a pen, printer or scanner. Agreements are made faster, which not only reduces costs but also increases sales. Together with lower risk and higher scalability, this ensures a positive impact. More than 90% of all organizations indicate that time-saving innovations determine their success.

Sign is a fast, easy to use and highly secure tool for requesting, collecting and storing electronic signatures. You can also use the tool to confirm identification and process payments. Sign helps global businesses of all sizes and from all sectors get completion of contracts, agreements, documents and payments without unnecessary printing and scanning.

How do Digital Signatures work?

With the Sign solution you can send PDF and Word documents to co-signers. Recipients can digitally sign these files on their mobile phone, tablet, laptop or any other device. No special app or program is required. Once signed, the contracts are provided with a time stamp and secured with a certificate. This gives your PDF document a unique, valid digital signature. All documents for signing are stored on our servers physically located in The Netherlands. To comply with GDPR we store as little information as possible. By default, we do not store your documents longer than 30 days.

Integration with TOPdesk

It is possible to seamlessly integrate Sign and TOPdesk. With this integration you can initiate a sign request either from the Self-Service Portal or the Operator Section in TOPdesk. After the document is signed or declined, the document is attached to the incident/activity card in TOPdesk as a PDF file and the status will be changed accordingly.

What are the benefits of Sign?

  • Reduce Risk
    Your private documents are processed more securely than via physical alternatives. services are hosted on our privately owned and operated environments. There are no public cloud services involved.
  • Save time & costs
    Save time & money by making the signing processes electronic and completely paperless for your company. This will also reduce your negative environmental footprint.
  • More results & revenue
    Faster signing improves your business results. Companies that implemented Sign reduced their signing time with 7 days on average.
  • No cure, no pay
    With  Sign you only pay for results: in this case, a fully signed document. So, you don’t pay a monthly subscription or when sending a document or inviting a signatory.*

*Exclusive required consultancy fee for the integration with TOPdesk


Are Digital Signatures legal?

Digital signing is 100% legally valid. This is stipulated in the European eIDAS regulation, which came into force on July 1, 2016. Sign ensures that your documents are signed with advanced electronic signatures. Thanks to eIDAS these are valid through the European Union. All services are hosted on privately owned and operated environments. More information regarding our processes and ISO-certifications can be found at the Security & Compliance page.