Chatbot integration

By OBI4wan

Integrate smart chatbots and virtual agents directly within TOPdesk and provide customers with answers to frequently asked questions or assistance where needed.

Price Paid
Hosting availability SaaS
Consultancy Optional
Additional requirements Subscription OBI4wan
Available languages Dutch, English and German
https://www.obi4wan.com/en/
11799

Description

Use chatbots to boost your service
Integrate smart chatbots and virtual agents directly within TOPdesk and provide customers with answers to frequently asked questions or assistance where needed. This will enable service agents to focus on the more complex cases. Improve efficiency and boost productivity with our omnichannel chatbot for live chat, social media platforms (Twitter, Facebook, LinkedIn) and social messaging (WhatsApp, Messenger).

Integration with TOPdesk
OBI4wan makes it possible to implement a chatbot in the TOPdesk self-service portal. All information from the self-service portal can be taken over by the chatbot.
As a result, employees no longer have to search endlessly in the self-service portal, but can ask their questions directly to the chatbot.

Hand over from chatbot to human – Automatic ticket
If an employee is not helped sufficiently with the answer given by a chatbot, a ticket will then automatically be created based on an e-mail containing the chatbot’s conversation history.

Benefits of using chatbots in TOPdesk:

  • High service level due to 24/7 availability
  • Speed and efficiency through automated conversations
  • Satisfied employees who have their hands free for more complex tasks
  • Automatic ticket creation with call history
  • Possibility for a smooth hand-over to live chat
  • Cost reduction due to efficient work processes

 

Customize your OBI4wan Chatbot
With the user-friendly chatbot platform, you can easily create dynamic and natural conversations yourself. It’s no-code, so you don’t need any programming knowledge. You can build and implement your own chatbots within just a few days. How?

1. Clear instructions to get started
2. Use of own brandstyle

 

 

 

 

 

 

 

 

3. Personalise your chatbot
4.  Build your own dialog

 

 

 

 

 

 

 

 

5. Train your chatbot on understanding
6. Answers to all your questions


 

 

 

 

 

 

 

7. Analyse your data

More information can be found here Inspiring success stories or OBI4wan.