Chatbot integration

By OBI4wan

Integrate virtual agents directly inside TOPdesk, to handle routine work and tasks, enabling service experts to focus on complex cases after a warm handover.

Price Paid
Hosting availability SaaS, On-premises
Consultancy Optional

Description

This integration allows virtual agents to be implemented inside TOPdesk, to handle routine work and tasks, enabling service experts to focus on complex cases after a warm handover. Chatbots work efficiently alongside service experts within TOPdesk to ensure both happy customers and employees! Increase satisfaction, improve your efficiency and boost productivity with an omnichannel chatbot for live chat, social media platforms (Twitter, Facebook, LinkedIn) and social messaging (WhatsApp, Messenger).

FAQ, troubleshooting and information management

Smart chatbots and virtual agents easily provide customers with answers to frequently asked questions or provide assistance where needed. Main tasks include:

  • Perform basic actions independently, such as password management or providing status delivery updates.
  • Troubleshooting or handling service requests, including incident registration and tier 1 support.
  • Handling basic information requests or the collection of basic information in preparation for service experts.

Maximize effectivity and efficiency

Development, training and implementation is done via the user friendly OBI Bots platform (SaaS, integrates with TOPdesk SaaS as well as On-Premises). Build your optimal customer experience with chatbots through a custom conversation builder, AI-driven intent detection and easy business rules editor.

The quality of dialogue management is fully aligned with your existing service strategy, by utilizing insights from your own existing data. A Chatbot Feasability report determines the main topics for which the chatbot can effectively engage with stakeholders and the overall increased efficiency is clearly stated to maximize results.

Benefits include easy management, cost saving and increased efficiency and satisfaction:

  • Faster response times and boost productivity by up to 25%
  • Self-learning, smart, conversational and scalable through seamless API-connection with TOPdesk
  • Increased customer and employee satisfaction rate, and time- and cost saving
  • Full support by specialists and proven technology through successful implementations

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