The Bomgar TOPdesk integration allows the support desk to launch a secure remote support or chat session directly from an incident, to allow remote diagnosing and resolving of problems. Transcripts of these sessions are automatically saved in service desk tickets where they can be easily reviewed by technicians and managers.
Benefits of remote support and chat with Bomgar
- Maximize it support efficiency
- Remote support speeds resolution time
- Eliminates travel costs and lowers your cost per call
- Improve service levels & customer satisfaction;
- Serve customers regardless of their location
- Assure data security & compliance