BI Dashboard for Incident Management

Solution created by beAnalytic

Our platform provides a comprehensive analysis of essential metrics, including SLA, NPS, incidents, operators, and call times. All of this is delivered using the most advanced cloud technologies for data, ensuring unmatched efficiency and agility.

Price Paid
Hosting availability SaaS, Continuous deployment, On-premises on Virtual Appliance
Consultancy Optional
Available languages English, Dutch, Portuguese
Region availability Worldwide
https://beanalytic.com.br/
glauco@beanalytic.com.br
17146

Description

beAnalytic, a company specialized in the data field, provides powerful analytical solutions for businesses seeking a strategic understanding of their operations and calls. 

Goals and benefits

The primary purpose of this Dashboard is to provide charts and analyses of the main call analysis metrics for a company. The goal is to offer a strategic view of operations with low implementation effort and high performance in data loading and processing. 

The main benefits include strategically analyzed data presented in a visually appealing and rapid manner. The Dashboard provides highly strategic data to drive customer success and optimize call processes. 

How does it work

Our platform provides a comprehensive analysis of essential metrics, including SLA, NPS, incidents, operators, and call times. Additionally, it presents a summarized executive page with key performance indicators (KPIs). Using cloud technologies for data, the Dashboard efficiently loads and processes information. Its user-friendly interface allows companies to easily gain strategic insights, ensuring an intuitive user experience. It will be ready for use in just 1 week.

Pricing details

Access to this powerful tool is offered through a monthly subscription, with a cost of BRL 900.00. We value flexibility, allowing you to cancel the subscription at any time, hassle-free.
The subscription includes/supports: Power BI license, data warehouse, virtual machines and scripts.

Success Cases

  • Fuel distributor: full reporting automation and 121% increase in gross margin over two years 
  • Logistics operator: full automation of reports and 80% reduction in damages costs  
  • Electronic point/HR company: full automation of reports and 70% cost reduction in preparing them 

Dashboard examples