Our Barracuda Managed Workplace to TOPdesk connector exposes a webservice that enables Managed Workplace to automatically send information about updated Trouble Tickets into TOPdesk for creation as Incidents.
The connector also periodically imports all the existing devices from Managed Workplace and recreates them as Assets in TOPdesk which ensures that your Trouble Tickets/Incidents in TOPdesk are always linked to the correct asset and customer in TOPdesk.
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To use this connector you need to have a account in Linknow IO platform. In the platform we provide an intelligent set of defaults allowing for easy setup while still allowing users with specific needs to customize the connector.
Because of the graphical step-by-step guide we providing in our connectors in our platform the implement should go very fast and smooth to install.
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