Chatbot powered by Conversational AI and Generative AI

Solution created by Enterprise Bot

Extend your customer service with a Conversation AI and Gen AI solution. Handle requests by your customers automatically with a seamless handover to an agent if needed. Ensure an 24/7 availability of the conversation via chat or email to collaborate with your agents. Increase customer experience and NPS with your customers.

Price Paid
Hosting availability SaaS
Consultancy Required
https://enterprisebot.ai/
13535

Description

A Bot powered by Conversational AI and Generative AI seamlessly integrated into TOPdesk
We provide an enterprise-ready chat or email bot preconfigured and integrated seamlessly into TOPdesk. Harness the power of the conversational AI to provide interaction between agents and customers. Adding Generative AI (LLMs) such as ChatGPT, Google Bard, Amazon Bedrock allows a natural language understanding of all questions raised by the customer and provides matching answers in response. Improve the customer experience (CX), improve the NPS with more valuable and automated conversations and ensure that the customer can get in contact any time 24/7.

Key Features
Powerful Conversational AI and Generative AI technology blended into the existing operations and systems with an intuitive and easy UI and seamlessly integrated into TOPdesk. Have the consumers communicate with the bot and have seamless handover to agents when needed therefore raising productivity through automation of the conversation. Increasing satisfaction of the customer and agent by solving issues automated. Freeing up agent time to focus and prioritise high value interactions and being able to better support these customers. No training of agents needed since the bot handles the conversation until handover. The agent has access to the complete history of the interaction to ensure that no information from the customer to the bot gets lost.
  • 80% Automation of customer queries
  • Reduce manual effort of existing customer support staff by 60–80% so they can focus on tasks that really matter.
  • 25% increase of leads and sales
  • Automatically engage users and ask them the right questions to qualify leads and take the necessary action to convert them.
  • 15% Improvement in client satisfaction

Our AI powered bots combine

  • Pre-built integrations, contextual understanding, sentiment analysis, and advanced Natural Language Processing to understand user requests in real-time and automatically answer questions in multiple languages, round-the-clock.
  • Generative AI to provide an ever more natural conversation with the customer.
  • Have powerful frameworks to ensure virtually no hallucination, obfuscate PII (personally identifiable information) to ensure data privacy and security.
  • Email and Chat automation providing a multi-channel interaction with the customer.
Respond to users in an instant, 24/7, and converse naturally in their preferred language and on the right channel for the perfect conversational AI experience.

See in this video how it works:

Integration with TOPdesk
Enterprise Bot solution is seamlessly integrated with TOPdesk and can natively integrate into various backend systems. When a customer sends an email to your service desk the solution picks up the email and prioritises, categories, routes it and creates an incident in TOPdesk.

  • Deliver 24/7 chat support with interactive human-like conversations
  • Our AI powered bots combine
  • Pre-built integrations, contextual understanding, sentiment analysis, and advanced Natural Language Processing to understand user requests in real-time and automatically answer questions in multiple languages, round-the-clock.
  • The more difficult questions/requests the ERA solution can smart escalate to a live agent.

 

Downloads

  1. ChatGPT Chatbots 4 Real Use Cases that go Beyond the Hype_General
    pdf
  2. Enterprise Bot Brochure EN 2023
    pdf
Please note: TOPdesk is not responsible for the solution featured on this page. If a solution no longer functions, please contact us.