Facebook Messenger

By SaySimple

Implement Facebook Messenger as a businesslike communication channel.

Price Paid
TOPdesk version TOPdesk november 2018 and up
Hosting availability SaaS, Continuous deployment, On-premises
Consultancy Required

Description

Description

Respond fast and efficiently to your caller questions by the Facebook Messenger integration.

The Facebook Messenger integration seamlessly integrates with TOPdesk. Chats will end up in TOPdesk as an incident and the comments in your progress trail will be send back to the Facebook chat.

The Facebook messenger integration allows you to follow-up question fast and efficiently.

Benefits of the Facebook Messenger integration

  • Reduce load on your servicedesk, less mails and calls
  • 20% faster than using telephone
  • Increase customer satisfaction
  • Match the needs of your target audience
  • Seamless integration with TOPdesk
  • Supports multimedia

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