Showing all 134 results
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User Verification for TOPdesk
Verify the identity of users calling the service desk in a secure and intelligent workflow. Integrated into the TOPdesk workflow. Intuitive process for service desk supporters. Prevents user identity theft from the service desk, when passwords are issued when users have forgotten their passwords. Fast implementation low operational cost per user. -
FastPass Self Service of Password Reset SSPR
Give users self-service when they have password problems. You will see happy users with fast resolution Service desk will experience a reduction of 20-30% in tickets CISO will be happy as all calls are logged with complete information for compliance reporting Excellent and profitable business case -
Bruger verifikation med MitId og TOPdesk (Denmark)
Få en sikker verifikation af personer der ringer til service desken -hver gang! Bed brugeren bekræfte sin identitet med MitId selv via telefonopkald gennem et TOPdesk workflow integreret med FastPass. Brugeren er tryg og supporteren kan ikke fejle. Fuld revisionsspor i TOPdesk for processen -
TOPdesk Incident Integration
<div> <div>Versio.io is a software platform that creates a detailed inventory of the entire corporate IT landscape and shows the relationships between IT components.</div> <div>Based on this unique digital twin, changes can be identified, IT security and governance can be assessed and IT control can be implemented more cost-effectively and professionally with significantly less effort.</div> </div> -
Entra ID: TOPdesk Permission Governance
Manage TOPdesk Operators rights and access, through Azure Active Directory users group memberships. -
TOPdesk HSM (WhatsApp) notifications
Extend your TOPdesk notifications and alerts using HSM (Highly Structured Message) - WhatsApp -
TOPdesk SMS notifications
Extend your TOPdesk notifications and alerts using SMS (Short Message Service) -
Reports and Dashboards Integrated with TOPdesk – Power BI
AMTI develops reports and dashboards for strategic decision-making in your company using Microsoft Power BI. In addition to on-demand integration development with customized panels, AMTI has developed a book based on the TOPdesk data model for managing service indicators, which includes informative panels with different perspectives and addresses the key demands for strategic information from TOPdesk clients. -
Oracle Field Service integrated with TOPdesk
Oracle Field Service is a field service management solution that allows companies to schedule, forward, and equip their mobile agents to complete service activities at customer's homes, offices, or installed asset locations, thereby reducing operational expenses with ease of use and operation. -
Integration of OCS Inventory with TOPdesk
OCS Inventory is an open-source tool for hardware and software mapping in a network, and its architecture is based on widely accepted market tools such as Apache, MySQL, PHP, and PERL. -
Integration of TOPdesk BOTs with WhatsApp API
AMTI is a reseller of a WhatsApp Business API from a BSP (Business Solution Providers) of Meta. This BSP is a leading company in the creation and management of chatbots for sales automation, customer service, and internal support. With its own machine learning-powered artificial intelligence engine, it is able to understand and anticipate user needs. Our platform offers customer service in three ways: 100% human, 100% automated, or hybrid, with automatic routing from bot to agent when necessary. -
Business Intelligence Dashboards
Our Business Intelligence consultancy will help your company to interpret data and identify important insights, providing relevant information so that managers can make informed decisions. -
TOPdesk & D4Sign Integration
D4Sign serves all people and companies, from different segments, that need to sign documents, replacing traditional bureaucracy with the practicality of electronic and digital signatures. This integration will automate your documents elaborations and e-mail sendings using TOPdesk data (employee information, asset information etc). After the signing flow is complete, a copy of the signed document will be attchached to the change activitie. -
ZigiOps: TOPdesk Azure DevOps integration
TOPdesk Azure DevOps integration with ZigiOps no-code platform. -
ZigiOps: Jira TOPdesk integration
TOPdesk Jira integration with ZigiOps no-code platform. -
Exchange Online: Out of Office Solution
With this Exchange Online integration, you can sync your users' automatic reply status to their operator profile in TOPdesk. This way, you can see at a glance if an operator is away/unavailable, thanks to a colored dot next to their name. You can also hover your cursor on the dot to see when they are expected to return. -
Ebbot – Smart Live Chat
Ebbot's Smart Live chat Gold Partner Solution is fully integrated into the TOPdesk self-service portal. -
Ebbot – AI Chatbot
Ebbot’s AI Chatbot Gold Partner Solution is fully integrated into the TOPdesk self-service portal. -
Alltrack
Alltrack is a unique open IoT (Internet of Things) platform which supports supply chain processes. -
ValidSign – Digital Signing in TOPdesk
Connect ValidSign with TOPdesk for fast and secure completion of contracts, agreements, and documents without unnecessary printing and scanning. <a href="https://marketplace.topdesk.com/wp-content/uploads/2023/03/new-ui-1.png"><img class=" wp-image-10067 alignleft" src="https://marketplace.topdesk.com/wp-content/uploads/2023/03/new-ui-1-300x189.png" alt="" width="321" height="202" /></a> -
Holm Security – TOPdesk integrator
With our seamless bi-lateral integration with TOPdesk, you can view everything contained in your vulnerability management platform from within your existing TOPdesk environment -
WhatsApp Chatbot Integration
Start customer service via WhatsApp using a chatbot. Through this integration, you will be able to open, consult and receive notifications about updates to your calls or requests. -
GoBright Room Booking
With GoBright Room Booking in combination with Outlook a world op opportunities will open up for you. Search for a meeting room based on your preferences. Reserve catering, extra room services and invite & pre-register your attendees instantly, with your room booking. -
SmartAIM Authorisation Management Suite
More insight and control over access to data. -
ilert
With iLert's TOPdesk integration, you can automatically create incidents in iLert from TOPdesk tickets and extend TOPdesk with reliable alerting (via phone call, SMS, push and more), on-call scheduling and automatic escalations. -
HUMBLE Online Software Platform
HUMBLE Online Software Platform creates overview and provides insight. HUMBLE merges all of the data flows and associated documents within real estate with processes for asset assurance, costs, status of real estate laws and regulations, and sustainability. The outcome? A durable, efficient building and happy occupants and users. -
Iris
Iris is our Alltrack Medical track & trace solution tailored for the cure (for example hospitals) and care (for example elderly homes) environments. -
TrackTable
TrackTable shares information digitally between customer and supplier. TrackTable optimizes the communication and the process between the customer and the supplier. -
BiitOps
Enables you to automatically create and maintain client computers and company servers in TOPdesk Asset Manager, choosing the asset properties that are right for you. -
Tenjin – your digital assistant
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Dstny Phone Integration
Seamlessly link the Dstny cloud telephony solution with TOPdesk. -
Novadoc AI innovative chatbot integration
Innovative chatbot with seamless TOPdesk integration. Providing customers with a conversational chatbot to streamline their processes by utilizing the newest technologies and developments in the industry. -
Echo – Asset Discovery
Echo is your new tool to gather all the data of your devices in TOPdesk – and we will help you utilize that data to elevate your business. Echo is factory embedded on all laptops, computers and Macs (DEP), and only needs to be activated. This means, that you can practically know anything you want about each device, and onboarding is easy and fast, and no one can uninstall it or otherwise remove it from your hardware. All data is accessible to you as soon as Echo is activated – and it is never deleted. You will have full visibility of the entire life cycle of each device, and it is always automatically updated in real-time. -
Testersuite – TOPdesk integration
Seamless integration TOPdesk and Testersuite B.V. -
QR Connect
This flexibel solution helps self-reliance of end users and reduces the number of helpdesk calls. -
Digital Signing in TOPdesk with Evidos
Evidos allows you to have your documents digitally signed in a quick, easy and legally valid manner. The Evidos platform supports a variety of methods to verify a signatory’s identity. -
iFinder
iFinder improves search results by deploying artificial intelligence to deliver smart enterprise search functionality. -
Embrace Social
Take your social intranet to the next level! We specialize in digital workplaces for professionals within healthcare, government, education, sheltered workshops, housing and broadcasting. -
NIVO Identity Management Software
Many secondary schools are using NIVO as Identity Management Software and also use TOPdesk; Now, we’ve made a connection between the two. In HRM-systems, all information about employees, employment contracts and organization is saved and maintained. Similar, a Student Advisory System shows all information about students, parents and their studies. Therefore, it is interesting for the school to use this data to link with NIVO systems. NIVO uses this idata to create identities, groups, departments and locations for TOPdesk. -
TOPdesk Problem and SLA Dashboard for Power BI
Complete Analytics - Dashboard Suite for Problem and SLA management. -
TOPdesk Incident & Change SLA Dashboard for Power BI
Complete Analytics - Dashboard Suite for Incident & Change and SLA management. -
N-central® – TOPdesk integration
Integrate your N‑able N-central® remote monitoring & management platform seamlessly with TOPdesk incident- and asset management. -
RoomGuide by LeftClick
The RoomGuide displays indicate what (meeting) room is available. The room can be reserved or released on the spot. -
Stratusphere UX integration
Stratusphere UX integration of Liquidware. -
Workspace 365 integration with TOPdesk
Workspace 365 digital workspace environment -
Telephony integration software | Red Cactus
With the telephony integration software of Red Cactus, incoming and outgoing calls will generate on-screen notifications on your computer. -
Social intranet / Digital Workplace
A social intranet for healthcare professionals. -
TOPdesk plugin to Zervicepoint Service automation system
Automates boring manual standardized tasks for you so that you can use your time for more complex and creative work. -
Microsoft Endpoint Manager integration
Automatically update your TOPdesk Assets based on their Azure registrations. -
SelfGuide – Ready for a digital future
SelfGuide is a user adoption platform for making your business ready for a digital future. -
SelfGuide – Create Knowledge Items
Use SelfGuide to create, actualize and optimize TOPdesk knowledge items effortlessly. -
Exact Online integration (invoice closed TOPdesk Incidents)
Integrate TOPdesk with Exact Online. Invoice closed TOPdesk incidents directly in Exact Online. -
Digital Access Control Management (ACM)
Let your customers, employees and/or citizens log in with eID, itsme, security code through mobile app, security code through SMS or Federal token to the the Self Service Portal and/or Technicians section of TOPdesk. -
OutSmart (Connected Field Service Apps)
Register used materials and worked hours immediately in TOPdesk. -
TOPdesk – Dynatrace connector
TOPdesk and Dynatrace integration via ZigiOps platform. -
BI ISM-dashboarding
Ready for use ITSM Dashboards. Easy filtering functionality. Transforming your TOPdesk data into trends and results on services, teams and processes to improve customer value. Designed by the ITSM experts, mostly applied by IT service delivery departments. -
Single Label Printing
Generate a barcode label directly from the asset card by adding it as a widget to the asset template -
Google Analytics for the Self-Service Portal
Analyse how your end-users are using the Self-Service Portal with a Google Analytics dashboard. -
TrakaWEB integration
Manage your company’s keys and asset within TOPdesk! -
Insocial ‘Service Experience’
With this product, you easily measure the customer satisfaction of your TOPdesk IT services. -
Event Management for TOPdesk – Cloud Edition
Connect TOPdesk with your favorite cloud monitoring tools and improve up-time. Integrations include Azure, AWS and Google Cloud. -
Event Management for TOPdesk – FREE Edition
Quickly search through the entire database of tickets & incidents with the free edition of Event Management for TOPdesk. -
Custom forms – SSP solution
Creating SSP forms with more complex or dynamic fields is now possible. -
GoBright Desk Booking
Take hybrid and flexible working to the next level with GoBright Desk Management. Search and book your desk based on your preferences. Pre-set your personal preferences for the sitting / standing height of your desk. And use te interactive Map to find your colleague. -
Zapier Integration Platform
Utilize productivity super powers by connecting TOPdesk with 3,000+ apps to automate your work. No coding required. -
Digital Signing in TOPdesk with Sign
Connect Sign with TOPdesk to fast and secure completion of contracts, agreements and documents without unnecessary printing and scanning. -
TOPdesk – TOPdesk Link
The TOPdesk to TOPdesk Link has been developed to offer a simple and efficient way to exchange incidents between two different TOPdesk systems. -
Whatsapp Integration (with SaySimple)
Meet Saysimple, official API provider for omnichannel messaging. Use Saysimple to communicate with customers on WhatsApp, Facebook Messenger and Twitter, directly from your existing TOPdesk environment. -
WISH Real Estate Management Integration
Streamline your real estate processes and support managers and employees in managing, maintaining and renting their property. -
TOPdesk – Micro Focus Operations Bridge Manager connector
TOPdesk OpsBridge integration - show detailed information on active incidents or changes for specific Configuration Items. -
Five Star Review
Simple & free customer feedback solution. -
AI Powered Chatbot
Empower your customer service with AI. Our intelligent and cost-effective chat solution can collaborate with your service agents to enable superior AI-powered customer experiences, 24/7. -
Email Response Automation (ERA)
Losing team productivity to manual triage of repetitive customer emails? Automate your email response with Artificial Intelligence (AI). -
Prepaid Services
Fully integrate your Prepaid Services within Call Management. -
Slack one way integration
This is a one-way integration from TOPdesk –> Slack. -
TOPdesk Connector for Splunk
Connect Splunk with TOPdesk for the automatic creation of actionable tickets. -
FlexWhere
FlexWhere, a Dutchview product, is a handy software application for agile organisations that have implemented meeting room management & hot desking and desk sharing. -
Extended Anonymization
Do you run into problems with differences in retention of incident data in TOPdesk? Then this solution may be what you’re looking for. -
ROGER365.io – Integrate your communication in Microsoft Teams (with TOPdesk CRM integration)
ROGER365.io centralizes all communication touchpoints regardless of how the contact was initiated: webchat, WhatsApp, or any of the supported social channels within Microsoft Teams. -
Cloud Communications – Phone system integration
Cloud Communications is an in-house developed cloud VoIP platform. The future of business telephony where you don't miss a single call. -
Microsoft Teams Notification (One-way)
This is a one-way integration from TOPdesk --> Teams. -
Service Mesh
An Early Warning System for IT-management. Detect problems through data from your IT systems and TOPdesk, improve your IT support and prevent problems before they occur. -
TOPdesk Jira Integration
This integration supports the creation of Jira issues in TOPdesk and TOPdesk incidents/changes in Jira. -
JML/IDU Process Module
Automating your Joiners-Movers-Leavers (JML) process with TOPdesk and Scope4mation. -
NPS.Today for TOPdesk – Feedback using Net Promoter Score
Empower your service management platform with NPS.Today for TOPdesk, turning your customer loyalty truly operational. NPS.Today is the leading multichannel NPS based survey engine for TOPdesk. -
Axle-IT Asset Intelligence Connector for TOPdesk
The Connector provides all the rules you need to normalize data, import warranty data from the vendor website and the intelligence to transform technical data into readable data in TOPdesk. -
TOPdesk data model in Power BI
TOPdesk data model for self service report- and dashboard development in Power BI. -
Sigmax Field Service Solutions
Connect is the field service management solution that supports your entire service process. Sigmax Field Service Solutions knows what it takes to set up a successful, integrated and safe software solution. -
TestMonitor → TOPdesk integration
Create TOPdesk calls from TestMonitor issues! Simple in One-Click! -
Print & Scan QR Codes integration
Easily create QR-codes linking to your TOPdesk Assets that can then be printed with any office printer. -
Azure DevOps Integration
The integration between TOPdesk and Azure DevOps provides organizations substantial efficiency gains. -
OpManager ManageEngine integration
Alarms and Devices in OpManager are automatically created as Incidents and Assets in TOPdesk and continuously kept in sync. -
Barracuda Managed Workplace integration
Trouble Tickets and Devices are automatically created as Incidents and Assets in TOPdesk and continuously kept in sync both ways. -
Xelion – TOPdesk Connector
Xelion Phone System is a comprehensive Dutch business VoIP solution. VoIP telephony is the business communication of the future. -
Custom forms – Open forms / QR code solution
Creating incidents directly from a QR code or form has never been this easy. -
Meeting Overview
The Meeting Overview shows all the current and upcoming meetings of the day based on your TOPdesk reservations. -
Chatbot integration
Integrate smart chatbots and virtual agents directly within TOPdesk and provide customers with answers to frequently asked questions or assistance where needed. -
Asset Audit
Scan your rooms and it's assets to quickly update your CMDB. -
Okta SCIM connector for TOPdesk
This integration ensures a safe and user-friendly experience for Single Sign-On, Multi Factor Authenthication and Account Lifecycle Management. -
AFAS – Persons & companies synchronisation
When a person and company is registered in AFAS, you would like this to be automatically synchronized with TOPdesk. With our AFAS - TOPdesk solution this is possible! -
AFAS – Hour Invoicing (Timespent)
From TOPdesk we get time spent information, which we use to invoice this via AFAS. -
AFAS – Person link
This link updates person cards in TOPdesk based on AFAS. -
Maintenance Board
Your preventative and corrective maintenance tasks in one user friendly overview. -
TOPdesk – Exact Synergy: create an invoice
If you need to create an invoice in Exact Synergy after completing an incident, then this is the solution for you. Once the incident is closed all time registered that is billable should create an invoice in Exact Synergy for the billable time. -
TOPdesk Self Service Automator
We will gladly help you to optimize your IT-service management process with the power of Automation. -
Feedback Solution
Solution to support unauthenticated feedback in TOPdesk. -
TOPdesk Analytics Dashboard
Complete Analytics - Dashboard Suite for Incident & Change and SLA management. -
Link TOPdesk => Freshdesk
Will escalate calls from TOPdesk to Freshdesk including sending updates within TOPdesk to Freshdesk. Messages from Freshdesk to TOPdesk are not included. -
Link TOPdesk => Zendesk
Will escalate calls from TOPdesk to Zendesk including sending updates within TOPdesk to Zendesk. Messages from Zendesk to TOPdesk are not included. -
Link TOPdesk => ServiceNow
Will escalate calls from TOPdesk to ServiceNOW including sending updates within TOPdesk to ServiceNOW. Messages from ServiceNOW to TOPdesk are not included. -
SCCM – Asset Synchronisation
Extend control of your company assets with the Microsoft System Center Configuration Manager (SCCM) integration. -
1 Click Call
A one-click solution for registering frequently occurring events in TOPdesk. -
TOPdesk report pack in Power BI
Report pack covering the frequently asked service management reports. -
TOPdesk insight services in Power BI or Qlik
Customized TOPdesk reports in Power BI. -
Lansweeper integration
Integration created by TOPdesk in cooperation with Lansweeper. Automatically update Lansweeper's network scans into TOPdesk's CMDB. -
CSV import to Asset Management integration
Automatically import column-mapped CSV files into TOPdesk New Asset Management. -
SnapEngage chat integration
Snapengage is a chat tool that allows you to digitally chat with anyone in its application. The integration between TOPdesk and Snapengage allows you to publish Snapengage’s chat bubble on your TOPdesk Self-Service Portal. -
Simplify complexity with BlueDolphin
Empowering organizations with Agile Business Transformation. -
IT Service Score and Performance Map
Make IT performance visible in your own virtual Services Map. -
TOPdesk Connector (SCOM and Azure Alert integration)
Integrate Azure Monitor and SCOM alerts with TOPdesk's incident management process. Take a look at the<strong> <a href="https://marketplace.topdesk.com/wp-content/uploads/2018/01/TOPdesk_Connector_Two-pager.pdf" target="_blank" rel="noopener">two pager brochure</a> </strong>or <strong><a href="https://www.topdeskconnector.com/">visit the website</a></strong> of the TOPdesk Connector. -
Smart Meetings
Manage reservations in TOPdesk through an intuitive application on your smartphone, door signs or kiosks. -
Tools4ever – IDaaS HelloID
Tools4ever Identity as a Service (IDaaS) solution, HelloID and TOPdesk ITSM software collaboration. -
O-Prognose process integration
TOPdesk customers can easily integrate O-Prognose in their Facility Management processes as TOPdesk user. Real estate data is easily shared between the two solutions. -
Outlook Room Booker
The Outlook Room Booker for TOPdesk allows organisations to either plan Room bookings in TOPdesk or Outlook and keep both in sync! -
Room Reservation Screens
Show room occupation and allow direct booking with the Room Reservation Screens. -
Arinto Planning
Arinto optimizes the planning for all your resources, tasks, projects and materials. It integrates seamlessly with service management. -
Jira integration
Create an issue in JIRA directly from TOPdesk when an event of your choosing triggers. -
RES integration
Service automation with RES and TOPdesk. Directly execute a workflow in RES from TOPdesk when a customizable event triggers. -
Texting with Messagebird
Informing your operators or callers rightaway? Inform them by sending a text message through the Messagebird platform. Easy to configure, easy to use! -
Trello integration
Create a card in Trello directly from TOPdesk when an event of your choosing triggers. -
Event Management for TOPdesk – Network Edition
Connect TOPdesk with your favorite network monitoring tools and improve up-time. Integrations include SolarWinds, PRTG, Nagios, Zabbix & Cisco Prime. -
TeamViewer session request
Generate a Teamviewer session from TOPdesk and add it to the progress trail of your call to quickly get remote access setup with a caller. -
Vitec Fast API integration
Ensure your tenants are always available in TOPdesk when you need them. -
Microsoft Azure AD integration
The easiest way to synchronize your Active Directory users into TOPdesk.