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Social messaging Integrations (Whatsapp, Facebook, Twitter)Communicate with your customers via WhatsApp and Facebook Messenger directly from the TOPdesk incident.
Texting with MessagebirdInforming your operators or callers rightaway? Inform them by sending a text message through the Messagebird platform. Easy to configure, easy to use!
Chatbot integrationIntegrate smart chatbots and virtual agents directly within TOPdesk and provide customers with answers to frequently asked questions or assistance where needed.