Showing all 133 results
-

AFAS – Hour Invoicing (Timespent)
From TOPdesk we get time spent information, which we use to invoice this via AFAS. -

AFAS – Persons & companies synchronisation
Persons and branches or companies in AFAS are automatically synchronized with TOPdesk. -

AFAS integration
The solution uses a webhook that periodically calls the AFAS service within and ensures that the GET connector retrieves data and a new .csv file is generated with the data that is defined by the client within the AFAS get connector -

Arinto Planning
Arinto optimizes the planning for all your resources, tasks, projects and materials. It integrates seamlessly with service management. -

Asset Audit Mobile
Asset Audit Mobile provides an easy way to audit and update your assets registered in TOPdesk, using your mobile device. -

Axle-IT Asset Intelligence Connector for TOPdesk
The Connector provides all the rules you need to normalize data, import warranty data from the vendor website and the intelligence to transform technical data into readable data in TOPdesk. -

Azure DevOps Integration
The integration between TOPdesk and Azure DevOps provides organizations substantial efficiency gains. -

Barracuda Managed Workplace integration
Trouble Tickets and Devices are automatically created as Incidents and Assets in TOPdesk and continuously kept in sync both ways. -

BI Dashboard for Incident Management
Our platform provides a comprehensive analysis of essential metrics, including SLA, NPS, incidents, operators, and call times. All of this is delivered using the most advanced cloud technologies for data, ensuring unmatched efficiency and agility. -

BI ITSM-dashboarding
Ready-to-use ITSM Insights Dashboards with easy filtering functionality. Transform your TOPdesk data into trends and results across services, teams and processes to enhance customer value. Designed by ITSM experts for IT management. -

BiitOps IT asset management & discovery
BittOps collects and structures data from complex IT landscapes and imports IT asset information into your TOPdesk. Enrich your TOPdesk with high-quality asset data. -

Blyott-TOPdesk Integration Platform
Real Time Localisation service within the healthcare’s application landscape. -

Business Intelligence Dashboards
Our Business Intelligence consultancy will help your company to interpret data and identify important insights, providing relevant information so that managers can make informed decisions. -

Chatbot
By understanding your customers, Puzzel Chatbot eliminates waiting time and resolves queries fast. -

Chatbot integration
Integrate smart chatbots and virtual agents directly within TOPdesk and provide customers with answers to frequently asked questions or assistance where needed. -

Chatbot powered by Conversational AI and Generative AI
Extend your customer service with a Conversation AI and Gen AI solution. Handle requests by your customers automatically with a seamless handover to an agent if needed. Ensure an 24/7 availability of the conversation via chat or email to collaborate with your agents. Increase customer experience and NPS with your customers. -

CSV import to Asset Management integration
Automatically import column-mapped CSV files into TOPdesk New Asset Management. -

Custom forms – Open forms / QR code solution
Creating incidents directly from a QR code or form has never been this easy. -

Custom forms – SSP solution
Creating SSP forms with more complex or dynamic fields is now possible. -

Digital Access Control Management (ACM)
Let your customers, employees and/or citizens log in with eID, itsme, security code through mobile app, security code through SMS or Federal token to the the Self Service Portal and/or Technicians section of TOPdesk. -

Digital Signing in TOPdesk with Sign
Connect Sign with TOPdesk to fast and secure completion of contracts, agreements and documents without unnecessary printing and scanning. -

Digital Signing in TOPdesk with SIGNHOST
SIGNHOST allows you to have your documents digitally signed in a quick, easy and legally valid manner. The SIGNHOST platform supports a variety of methods to verify a signatory's identity -

Dstny Phone Integration
Seamlessly link the Dstny cloud telephony solution with TOPdesk. -

Ebbot – AI Suite
Boost efficiency and service quality in TOPdesk with Ebbot AI Suite – an all-in-one package for AI-driven service automation. -

Ebbot – EbbotGPT™ API
Bring the power of EbbotGPT™ into your TOPdesk workflows with a fully EU-hosted API. -

Ebbot – Lite
Improve your TOPdesk self-service with Live chat, routing and basic automation with Ebbot Lite -

Echo – Asset Discovery
Echo is your new tool to gather all the data of your devices in TOPdesk – and we will help you utilize that data to elevate your business. -

Email Response Automation (ERA)
Losing team productivity to manual triage of repetitive customer emails? Automate your email response with Artificial Intelligence (AI). -

Emailbot
Faster replies and in-depth analytics with SupWiz’ Emailbot for TOPdesk. -

Entra ID: TOPdesk Permission Governance
Manage TOPdesk Operators rights and access, through Azure Active Directory users group memberships. -

eTermin – online scheduling tool
eTermin is a smart and flexible online scheduling tool for your business. From efficient online appointment booking widgets, automated customer management to target group-based marketing, you get everything within just one product. eTermin digitizes the processes around your appointments and customers, thereby reducing the overall costs, increasing productivity and boosting sales. With eTermin you can fully focus on your core business. -

Exchange Online: Out of Office Solution
With this Exchange Online integration, you can sync your users' automatic reply status to their operator profile in TOPdesk. This way, you can see at a glance if an operator is away/unavailable, thanks to a colored dot next to their name. You can also hover your cursor on the dot to see when they are expected to return. -

Extender for ROGER365.io
This integration brings TOPdesk caller data, recent tickets, and new ticket shortcuts directly into Microsoft Teams. This allows instant identification of callers and makes it easy to view, open and create TOPdesk tickets. -

FastPass Self Service of Password Reset SSPR
Give users self-service when they have password problems. You will see happy users with fast resolution. Service desk will experience a reduction of 20-30% in tickets. CISO will be happy as all calls are logged with complete information for compliance reporting. Excellent and profitable business case. -

Feedback Solution
Solution to support unauthenticated feedback in TOPdesk. -

Five Star Review
Simple & free customer feedback solution. -

GoBright Desk Booking
Take hybrid and flexible working to the next level with GoBright Desk Management. Search and book your desk based on your preferences. Pre-set your personal preferences for the sitting / standing height of your desk. And use te interactive Map to find your colleague. -

GoBright Room Booking
With GoBright Room Booking in combination with Outlook a world op opportunities will open up for you. Search for a meeting room based on your preferences. Reserve catering, extra room services and invite & pre-register your attendees instantly, with your room booking. -

HUMBLE Online Software Platform
HUMBLE Online Software Platform creates overview and provides insight. HUMBLE merges all of the data flows and associated documents within real estate with processes for asset assurance, costs, status of real estate laws and regulations, and sustainability. The outcome? A durable, efficient building and happy occupants and users. -

IBI-aws
Targeted user information in perfect simplicity: Say goodbye to user information according to the "watering can principle" and provide targeted information exclusively to the users who are affected by disruptions or maintenance. Our passion is to bring simplicity to the complex world of the service desk: For IBI-aws you don't need new servers, no installation of the display client, no additional permissions. -

iFinder
iFinder improves search results by deploying artificial intelligence to deliver smart enterprise search functionality. -

ik ben iris®
<span style="font-weight: 400;">Met ik ben iris</span><b>® </b><span style="font-weight: 400;">geven we zorgprofessionals grip op hulpmiddelen, medische apparatuur en andere middelen. Via de webapp of het dashboard hebben zij direct inzicht in het gebruik van de middelen en de realtime locatie. Ook kunnen zij direct defecten melden en handleidingen inzien. Het platform ik ben iris</span><b>®</b><span style="font-weight: 400;"> is open en onafhankelijk en daardoor te koppelen met o.a. TOPdesk. </span> -

ilert
With ilert's TOPdesk integration, you can automatically create incidents in iLert from TOPdesk tickets and extend TOPdesk with reliable alerting (via phone call, SMS, push and more), on-call scheduling and automatic escalations. -

Incident Bulk Edit & Merge
The Incident Bulk Edit Service offers the possibility to change certain fields of several incidents with one click. If several incidents have been reported on the same topic, it is also possible to merge incidents or assign them to a major incident. -

Insocial ‘Service Experience’
Unlock continuous insights with the Service Experience Feedback module and turn customer feedback into actionable improvements and drive lasting impact! -

ITSAPI – 20% discount for TOPdesk customers!
ITSAPI solves IT issues in a matter of seconds around the clock and can be fully integrated in your TOPdesk ticketing process. The setup procedure is done in just a few minutes and ITSAPI can be then configured via our simple dashboard. No need for any AI or Prompting Know-How. -

Jira integration
Create an issue in JIRA directly from TOPdesk when an event of your choosing triggers. -

JML/IDU Process Module
Automating your Joiners-Movers-Leavers (JML) process with TOPdesk. -

Lansweeper integration
Integration created by TOPdesk in cooperation with Lansweeper. Automatically update Lansweeper's network scans into TOPdesk's CMDB. -

Ligo Bots Integration with TOPdesk
Start customer service using a chatbot. Through this integration, you will be able to open, consult, update and approve requests. -

Ligo IVR (URA) integration with TOPdesk
Identify your callers, open and consult incidents withot coding. -

Ligo Omni Integration with TOPdesk
Create and update tickets in TOPdesk directly from the live chat with the customer. Count your services and don't lose metric Create/update calls without leaving the chat -

Link TOPdesk => Freshdesk
Will escalate calls from TOPdesk to Freshdesk including sending updates within TOPdesk to Freshdesk. Messages from Freshdesk to TOPdesk are not included. -

Link TOPdesk => ServiceNow
Will escalate calls from TOPdesk to ServiceNOW including sending updates within TOPdesk to ServiceNOW. Messages from ServiceNOW to TOPdesk are not included. -

Link TOPdesk => Zendesk
Will escalate calls from TOPdesk to Zendesk including sending updates within TOPdesk to Zendesk. Messages from Zendesk to TOPdesk are not included. -

Live Chat
SupWiz Live Chat enables your agents to provide great and fast customer service with real-time translations and AI Co-Pilot. -

Microsoft Azure AD integration
The easiest way to synchronize your Active Directory users into TOPdesk. -

Microsoft Endpoint Manager integration
Automatically update your TOPdesk Assets based on their Azure registrations. -

Microsoft Entra Automations and Integration
This solution automates processes or actions in TOPdesk via the integration with Microsoft Entra. -

Microsoft Intune integration
This integration syncs device data from Microsoft Intune to TOPdesk. -

N-central® – TOPdesk integration
Integrate your N‑able N-central® remote monitoring & management platform seamlessly with TOPdesk incident- and asset management. -

NIVO Identity Management Software
Many secondary schools are using NIVO as Identity Management Software and also use TOPdesk; Now, we’ve made a connection between the two. -

Novadoc AI innovative chatbot integration
Innovative chatbot with seamless TOPdesk integration. -

nps.today for TOPdesk
Empower your service management platform with NPS.Today for TOPdesk, turning your customer loyalty truly operational. NPS.Today is the leading multichannel NPS based survey engine for TOPdesk. -

O-Prognose process integration
TOPdesk customers can easily integrate O-Prognose in their Facility Management processes as TOPdesk user. Real estate data is easily shared between the two solutions. -

Okta SCIM connector for TOPdesk
This integration ensures a safe and user-friendly experience for Single Sign-On, Multi Factor Authenthication and Account Lifecycle Management. -

OpenCelium
TOPdesk Integration with OpenCelium – OpenCelium is a smart business service bus system. Connect any API. Transfer data to any application. Enrich data from multiple sources. Full access via web interface. -

OpManager ManageEngine integration
Alarms and Devices in OpManager are automatically created as Incidents and Assets in TOPdesk and continuously kept in sync. -

OpMon & TOPdesk Integration
OpMon's integration with the TOPdesk platform allows you to connect OpMon's infrastructure and application monitoring with TOPdesk's IT service management (ITSM), automating workflows and optimizing Incident Management. With this integration, events and alerts generated in OpMon, such as server failures, service interruptions or performance degradations, can automatically open, update or close tickets in TOPdesk. This connection eliminates the need for manual actions to record incidents, ensuring greater agility and accuracy in dealing with problems. Furthermore, it provides a consolidated view of IT operations, facilitating analysis and decision making. -

Outlook Room Booker
The Outlook Room Booker for TOPdesk allows organisations to either plan Room bookings in TOPdesk or Outlook and keep both in sync! -

OutSmart (Connected Field Service Apps)
Register used materials and worked hours immediately in TOPdesk. -

Power BI TOPdesk Dashboards
Complete Analytics - Dashboard Suite for Problem and SLA management. -

Print & Scan QR Codes integration
Easily create QR-codes linking to your TOPdesk Assets that can then be printed with any office printer. -

Qlik BI TOPdesk Dasboards
Complete Analytics - Dashboard Suite for Incident & Change and SLA management. -

QR Connect
This flexibel solution helps self-reliance of end users and reduces the number of helpdesk calls. -

RES integration
Service automation with RES and TOPdesk. Directly execute a workflow in RES from TOPdesk when a customizable event triggers. -

ROGER365.io – Integrate your communication in Microsoft Teams (with TOPdesk CRM integration)
ROGER365.io centralizes all communication touchpoints regardless of how the contact was initiated: webchat, WhatsApp, or any of the supported social channels within Microsoft Teams. -

RoomGuide by LeftClick
The RoomGuide displays indicate what (meeting) room is available. The room can be reserved or released on the spot. -

RPA & IT Automation with AutomationEdge
AutomationEdge is a robust robotic process automation (RPA) and IT automation platform that powers businesses worldwide. With advanced intelligent automation capabilities, it enables seamless integration of IT and business processes, optimizing operations and reducing costs. Its agile and scalable framework provides an end-to-end solution for complex workflow automation, ensuring compliance and enhancing both customer and employee experiences. It's the perfect choice for companies seeking swift and effective digital transformation. -

SCCM – Asset Synchronisation
Extend control of your company assets with the Microsoft System Center Configuration Manager (SCCM) integration. -

SelfGuide’s user guides and training materials
Creating and actualizing knowledge items is time-consuming. As a result, organizations often fail to unlock the full potential of TOPdesk. With SelfGuide, you can create and maintain knowledge items effortlessly. -

Set up AI-assisted Incident Management
Integrate TOPdesk with your AI model to categorize incoming incident tickets, assign priority levels, and suggest next steps. -

Set up AI-assisted Knowledge Item Creation and Translation
Integrate TOPdesk with your AI model to create and translate knowledge item based on your incident -

SIGNL4
Elevate TOPdesk capabilities with the SIGNL4 integration, delivering immediate mobile notifications via push, SMS and voice call, ensuring faster response times and streamlined incident management. -

Simplify complexity with BlueDolphin
Empowering organizations with Agile Business Transformation. -

Smart Meetings
Manage reservations in TOPdesk through an intuitive application on your smartphone, door signs or kiosks. -

SmartAIM Authorisation Management Suite
More insight and control over access to data. -

SnapEngage chat integration
Snapengage is a chat tool that allows you to digitally chat with anyone in its application. The integration between TOPdesk and Snapengage allows you to publish Snapengage’s chat bubble on your TOPdesk Self-Service Portal. -

Social intranet / Digital Workplace
A social intranet for healthcare professionals. -

TeamViewer session request
Generate a Teamviewer session from TOPdesk and add it to the progress trail of your call to quickly get remote access setup with a caller. -

Telephony integration software | Red Cactus
With the telephony integration software of Red Cactus, incoming and outgoing calls will generate on-screen notifications on your computer. -

Telephony Integration with world leading telephony platforms
Akixi’s telephony integration is the bridge between TOPdesk and your telephony platform. With this solution, businesses can improve their customer service with personalized call handling, while increasing agent productivity with faster dialing and caller identification. -

Testersuite – TOPdesk integration
Seamless integration TOPdesk and Testersuite B.V. -

TestMonitor → TOPdesk integration
Create TOPdesk calls from TestMonitor issues! Simple in One-Click! -

Texting with Messagebird
Informing your operators or callers rightaway? Inform them by sending a text message through the Messagebird platform. Easy to configure, easy to use! -

TicketBuddy
TicketBuddy is an AI-driven assistant that integrates with TOPdesk, streamlining helpdesk operations by automating ticket resolutions, boosting productivity, and enabling seamless integration with knowledge bases like SharePoint and Atlassian. -

Toogethr
Easily integrates with TOPdesk Toogethr integrates with existing hardware and software systems such as TOPDesk, for the best possible parking and office experience. -

Tools4ever – IDaaS HelloID
Tools4ever Identity as a Service (IDaaS) solution, HelloID and TOPdesk ITSM software collaboration. -

TOPbot Microsoft Teams
Enhance your service management with the seamless integration of TOPdesk and Microsoft Copilot Studio. This solution brings a chatbot to Microsoft Teams, allowing users to view and update tickets, approve/reject service requests, and streamline workflows. Designed for managers and requesters, it uses secure API communication and supports multiple languages (English, Portuguese), automatically adapting to the user's Teams settings. Simplify your processes and improve efficiency with this intuitive, multilingual chatbot. -

TOPdesk – Dynatrace connector
TOPdesk and Dynatrace integration via ZigiOps platform. -

TOPdesk – Exact Synergy: create an invoice
If you need to create an invoice in Exact Synergy after completing an incident, then this is the solution for you. Once the incident is closed all time registered that is billable should create an invoice in Exact Synergy for the billable time. -

TOPdesk – Micro Focus Operations Bridge Manager connector
TOPdesk OpsBridge integration - show detailed information on active incidents or changes for specific Configuration Items. -

TOPdesk – TOPdesk Link
The TOPdesk to TOPdesk Link has been developed to offer a simple and efficient way to exchange incidents between two different TOPdesk systems. -

TOPdesk & Clicksign Integration
This integration will automate your documents elaborations and e-mail sendings using TOPdesk data (employee information, asset information etc). After the signing flow is complete, a copy of the signed document will be attchached to the change activitie. -

TOPdesk & D4Sign Integration
D4Sign serves all people and companies, from different segments, that need to sign documents, replacing traditional bureaucracy with the practicality of electronic and digital signatures. This integration will automate your documents elaborations and e-mail sendings using TOPdesk data (employee information, asset information etc). After the signing flow is complete, a copy of the signed document will be attchached to the change activitie. -

TOPdesk Assets & Rooms
TOPdesk Assets & Rooms is an intelligent solution that enables employees to easily submit reports using QR codes placed on rooms or equipment. By scanning the code with a smartphone, the report is sent directly to the relevant department, saving time and ensuring other staff are not unnecessarily involved. This system is ideal for healthcare institutions, offices, education, and logistic, in fact in any environment where swift and targeted resolution of faults or facility issues is essential. It prevents duplicate reports by clearly showing which issues have already been logged. The result: greater focus on core responsibilities, fewer disruptions, and a more efficient organisation. Discover how this innovative solution can support and strengthen your organisation. -

TOPdesk Collaboration Hub
TOPdesk Collaboration Hub improves collaboration between Managed Service Providers and their customers. It is easy to set up and maintain and has more than enough features to satisfy all your basic requirements for information exchange between TOPdesk environments. -

TOPdesk Connector (SCOM integration)
Integrate SCOM alerts with TOPdesk's incident management process. -

TOPdesk data model in Power BI
TOPdesk data model for self service report- and dashboard development in Power BI. -

TOPdesk HSM (WhatsApp) notifications
Extend your TOPdesk notifications and alerts using HSM (Highly Structured Message) - WhatsApp -

TOPdesk Incident Integration
Versio.io is a software platform that creates a detailed inventory of the entire corporate IT landscape and shows the relationships between IT components. Based on this unique digital twin, changes can be identified, IT security and governance can be assessed and IT control can be implemented more cost-effectively and professionally with significantly less effort. -

TOPdesk insight services in Power BI or Qlik
Customized TOPdesk reports in Power BI. -

TOPdesk Jira Integration
This integration supports the creation of Jira issues in TOPdesk and TOPdesk incidents/changes in Jira. -

TOPdesk plugin to Zervicepoint Service automation system
Automates boring manual standardized tasks for you so that you can use your time for more complex and creative work. -

TOPdesk report pack in Power BI
Report pack covering the frequently asked service management reports. -

TOPdesk Self Service Automator
We will gladly help you to optimize your IT-service management process with the power of Automation. -

TOPdesk SMS notifications
Extend your TOPdesk notifications and alerts using SMS (Short Message Service) -

TrakaWEB integration
Manage your company’s keys and asset within TOPdesk! -

Trello integration
Create a card in Trello directly from TOPdesk when an event of your choosing triggers. <em>This solution is an Action Sequence. TOPdesk's Action Sequences make it possible to integrate with other tools that have a REST API, without the need for programming. Find out more <a href="https://developers.topdesk.com/#:~:text=How%20to-,use,-it" target="_blank" rel="noopener">here</a>.</em> -

TrustBound GRC TOPdesk integration
TrustBound provides a software platform for managing data governance, risk management, and compliance. When you create an incident in TOPdesk, this integration automatically forwards it to your TrustBound GRC administration for further processing. -

User Verification for TOPdesk
Verify the identity of users calling the service desk in a secure and intelligent workflow. Integrated into the TOPdesk workflow. Intuitive process for service desk supporters. Prevents user identity theft from the service desk, when passwords are issued when users have forgotten their passwords. Fast implementation low operational cost per user. -

ValidSign – Digital Signing in TOPdesk
Connect ValidSign with TOPdesk for fast and secure completion of contracts, agreements, and documents without unnecessary printing and scanning. -

Visma | Raet Youforce – Persons and companies synchronisation
Persons and branches or companies in Visma | Raet Youforce are automatically synchronized with TOPdesk. -

Vitec Fast API integration
Ensure your tenants are always available in TOPdesk when you need them. -

Workspace 365 integration with TOPdesk
Workspace 365 digital workspace environment -

Workspace ONE
Integration with TOPdesk enhances organizational efficiency by automating asset and incident management through Workspace ONE Intelligence. Automatically populate the CMDB with device data upon enrollment into Workspace ONE, or proactively raise tickets for device errors before end users are impacted, ensuring swift resolution. -

xBridge360
Introducing xBridge360, the ultimate integration solution between the TOPdesk Asset Management and IBM MaaS360. Seamlessly synchronize your corporate devices to ensure that your TOPdesk assets are always up-to-date with the latest information from MaaS360. -

Xelion – TOPdesk Connector
Xelion Phone System is a comprehensive Dutch business VoIP solution. VoIP telephony is the business communication of the future. -

Zabbix & TOPdesk Integration
TOPdesk Integration with Zabbix – Automatic opening of incident cards on the TOPdesk platform based on Incidents Identified by Zabbix. This integration aims to eliminate repetitive, duplicated and often manual work. Bringing a single, integrated view to event and incident management. Reducing operational costs and avoiding inefficiencies. -

Zapier Integration Platform
Utilize productivity super powers by connecting TOPdesk with 3,000+ apps to automate your work. No coding required. -

ZigiOps: Jira TOPdesk integration
TOPdesk Jira integration with ZigiOps no-code platform. -

ZigiOps: TOPdesk Azure DevOps integration
TOPdesk Azure DevOps integration with ZigiOps no-code platform.
