Resetting accounts, handling packages, giving directions. Common tasks for a service desk employee. How do you make sure you get insight into these tasks without causing needless administration? That’s where 1 Click Call comes in. With 1 Click Call, you register how often a task occurs. When you click on a task, a call is registered in TOPdesk and immediately closed. You define which events are necessary to track. Report on results to see how often tasks occur and where your service desk spends the most time.
With 1 Click Call you:
- Define your own events to track and group them in subcategories
- Work with multiple service desks and branches in one solution
- Track what is happening with TOPdesk’s Reporting Wizard
This movie explains the configuration part of the 1 Click Call