Resetting accounts, handling packages, giving directions. These tasks your service desk colleagues carry out reoccur throughout the day. How do you make sure you get insight into these tasks without causing needless administration? That’s where 1 Click Call comes in.
With 1 Click Call, you register how often an event occurs. When you click on an event, a call is registered in TOPdesk and immediately closed. You define which events are necessary to track. Report on tally results to see how often events occur and where you service desk spends the most time.
With 1 Click Call you:
- Define your own events to track and group them in subcategories
- Work with multiple service desks and branches in one solution
- Track what is happening with TOPdesk’s Reporting Wizard
This movie explains the configuration part of the 1 Click Call